Search Aparthotels in Mascota

"Esmeralda at the check-in counter has excellent customer service skills! She was helpful, conscientious and knowledgeable. We asked for an ocean view upgrade and, while it was a little more costly per day, we were grateful for the wonderful views. An added plus was the beautiful pink flowers on our balcony. "

"Great staff rooms very clean every day most all the staff speaks good English food was good "

"Nice place "

"Food was incredible "

"Absolutely amazing time. Completely exceeded our expectations. The On-Site restaurants were outstanding. Don Quijote was our favorite, but the other 3 were very good. The Los Arcos Lunch was fabulous, the Taco Bar is a must visit(Thank You Jesus for great Service). Le Fuente offered a great buffet overall, Breakfast Omelet Station was fantastic. The Activity staff(Anahi, Denise, Isabel, Fernando) did not pressure you but were the most entertaining people of our whole trip. The Resort was super clean and the staff was always attentive to our needs. Thank you for an Outstanding Vacation....We will be back."

"Private Beach was amazing. Safe with the views"

"Good "

"Fidel at the front desk was amazing! And Martin at the tech desk was so helpful and personable! 🙏"

"The resort is a bit dated but makes up for it by its amazing staff who provide excellent service in every area of the resort. The crew at the front are ready to welcome you and if you need a taxi they are on it so fast its great! The housekeeping staff are meticulous and keep every area, especially the rooms, so clean. The staff at the restaurants are fantastic and the chefs are outstanding. We did 2 nights at Cucina, Panema and Zen; Cucina and Panema were just amazing each time. We had issues at Zen 1/2 nights but would suggest going for the first seating as it seemed with the later seating the service and food suffered a bit due to business. We only had one night at Frida but only because we had to choose haha; it was still so good and highly recommend the guac ! Out of 8 days we only had one bad meal! Dont miss the poolside burgers, as we did for most of the week only to discover how bomb they were on the last day lol!! The pool servers were amazing and so friendly, ensuring you are always well hydrated. We just loved our usual server he was amazing!! The only thing I would say is the pool is heated which is really great, especially for littles, but it was a little too hot. It would be nice to turn down the temperature just a tad or have one pool thats cooler. My last all-inclusive was a Royalton in DR and it was a lot more expensive and absolutely terrible so thank you Hard Rock Vallarta for showing what an awesome all inclusive trip really is!! Faith restored"