Reserved via VRBO about two months ahead and prepaid. Arrived around 8pm and they didn't have my reservation! They said this happens sometimes, that VRBO doesn't tell them when someone reserves a room. Really? Why would you continue to use VRBO then? Luckily, after an hour of calling around because they were completely booked, the very nice front desk person, Ronald, found us another room at a Days Inn, which was actually much nicer (and more expensive, but we didn't have to pay anything). Not Ronald's fault. He was great. Bad on VRBO!!