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"All the staff we met onsite were very friendly and helpful. Great place to stay."

"Didn't realize parking would be $25/day and that there would be a tax on it as well as another $25/day in fees. Unerxpected $111.34 added from what I paid Expedia for the two nights."

"First time staying here and everything was perfect!!!! We normally stay at Kona Coast Resort but this wasan absolute treat!!!"

"Very friendly and caring staff. Wayne in coffee shop very friendly and helpful."

"Karey at check in was "

"Great staff and service. Dated rooms, less than great fixtures and furniture. Lots of in room tile but very comfortable beds. Very expensive food and drinks, but most items were tasty - however the Mai Tai's were the worst I have had at any luxury resort. It's not the Four seasons or The Ritz Carlton and has limited hours for room service (strange for a 5 star resort hotel), but you also don't pay the premium price for the accommodations. The grounds were immaculate and clean, the views were incredible, the pool was great for kids and families (wish they would have a separate pool for the obnoxious and inebriated adults), and the beach/lagoon was conveniently close and perfect for swimming and snorkeling. Ultimately it was worth the trip and would consider staying there again, should our next Hawaii trip be at the Big Island."

"Everything was great! Two bedroom was nice and spacious. We just would have liked the pool to be a little warmer. "

"Staff was great. Needs a little work on the cleanliness, but they are renovating. Felt self parking wasn’t really an option cause it would be road parking and it’s a little far walk/. "

"Loved the location and the customer service. Great views from the balcony. "