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"This was a very pleasant experience for us. The room (King) was spacious and the bed was SUPER comfortable! When we requested items for our room (fridge and towels) they arrived within minutes. The fridge is an extra fee ($25 for the entire stay), but we knew that going into it and we had items that had to stay cold. It was worked into the cost of the stay but we each got a $30/day credit to use at the on site restaurants or bar, so it was the illusion of free stuff! I was quite satisfied and would stay here again. "

"Location, staff, ambiance "

"Very comfortable and very safe. Only downside is not enough places to put or hang your clothes, but overall would definitely stay here again. "

"Great stay, I will book again"

"The hotel was in the perfect part of the city! We had our 3 young children with us and I couldn't have asked for a better location. Central Park is RIGHT there. Plenty of delicious food. Times Square is close enough to walk to but far enough that you don’t feel like you’re in the middle of the crazy. Subway stop is steps from the entrance and NYC has the best public transport system in the US. Just a wonderful weekend and I can’t wait to go back!"

"Great hotel within walking distance of Radio City Hall, Today Show and Times Square. Very clean, good sized rooms with comfortable beds. Quiet at night as well. Will stay here again!"

"Friendly very clean room. Staff was five star "

"I received exceptional service and truly felt cared for and respected. The level of compassion shown by the staff at Lotte Palace was beyond anything I have experienced before. Thank you to the team for their remarkable dedication. With many staff members having 20 to 40 years of service, I can see why this place stands out."

"It was very clean "