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"This hotel is such luxury. We were a family of four and our room was so large it was amazing. The staff were wonderful and so helpful and we enjoyed our favourite meal of the trip in the sushi restaurant. Most definitely a highlight. Such a wonderful hotel we really enjoyed our stay and would highly recommend it. "

"This property was amazing, the hotel and rooms were beautiful. The private in room onsen and view of Mt Fuji from our room was incredible. The staff was top notch, friendly, professional & very helpful, having most of the checkin process in the room was very nice. Amenities & food were excellent! Also the garden and grounds were beautiful and a true nature lovers paradise. I cannot say enough good things about this hotel."

"Such a special hotel, really feels unique and traditional with exceptional service from staff. A great base to explore the area and their Kikkaso restaurant was such a highlight - one of the best meals we had on our trip. Would 100% stay there again"

"Small and compact room, self service check in and out, near eateries and grocery stores, free shuttle bus to kawaguchiko station, free breakfast, friendly staffs, water dispensers only on 1st floor "

"The hotel’s highlight is its onsen, especially the one on the 5th floor! The overall service is good, there is live music, free snacks and ice cream in the lobby area. The ground floor bar is nice too. Given the remoteness of the area, an on site gym would have been good. The buffet dinner wasn’t too bad but it felt like quantity over quality. "

"Great place, onsen was wonderful and restaurant was very good. Staff was more than helpful and very nice."

"Beautiful hotel and amazing onsen"

"I like all"

"Everything was amazing, the staff was super helpful and the private onsen was very relaxing. Would come back if I ever go to Hakone again. "