Find all hotels by CitizenM Hotels in Downtown Crossing, MA

"The pool was not available which was not good. Sounds like it has been closed since COVID. The place needs to be remodeled. Got my final bill and I have a Destination fee of 30.00 each day even though the reservation was paid in full a month and a half ago. We were told we would receive a 10.00 credit if we charged our meal to our room at the restaurant in the hotel. There was not a credit applied to my final bill. "

"The bed was very comfy! Friendly and helpful staff."

"Great location and the staff couldn’t be nicer to deal with. The rooms are small and parking is expensive but that was expected. Really would have liked an in room fridge. Overall a great experience."

"Every member of the staff at the Omni Parker House made this a wonderful place to stay. This includes Richie, who greeted us at the curb to valet our car, Neil and Richard at the front desk, Steven the bellhop and so many others whose names we didn’t catch. The best of all was Danaya at Parker’s Restaurant. "

"As you can see above, I was most impressed with the staff. They went above and beyond to ensure that I had a great time. I only hope that I’m able to make their day and night a fraction of how great they made mine. Thank you all! "