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"Very helpful staff and friendly smile "

"Staff are definitely their strongest asset! Hotel was clean and in good condition. Only issue really was area around it isn’t great, this is definitely an overnight Heathrow location. "

"Near airport "

"Good checkin and consierge to our room. We called reception to ask how to turn up the heat as the room was cold. It didn’t work and we ended up putting the robes over us to keep warm. When we left this morning it was warmer in the corridor "

"Really good location for Heathrow and walking distance to Hatton Cross underground station for London "

"Convenient to the airport"

"Noise from lower floors "

"Was upgraded to executive, which gave us access to a private lounge. The staff are friendly and efficient,the hotel very convenient, have stayed before and would definitely book again"

"Excellent place to stay and the presentation and options were fantastic. Loved the TV coming up from the bottom of the bed. However, when I told friends where I’d stayed and attempted to describe the red velvet wallpaper, dimly lit room with leather floors, gold tiled bathroom and leather studded bed & and animal prints, they called me a pervert!!. Still, I’d definitely come again, or should that be stay again."

"Clean and friendly"

"Like so many a stay before flying off to our holiday. Hotel was great, clean comfortable and friendly. Think the parking charge was a bit expensive considering we were staying at the hotel, not sure why but think ill check costs next time!!!"

"Really close to Terminal 5. It is quite convenient they have a POD station! Staff is really kind and there's always someone to help you out!"

"Very convenient hotel for the airport. Just a short walk from terminal 4 along an enclosed walkway. Building is split between Crowne Plaza and Holiday inn. Rooms in CP are large and comfortable though done are a long walk from the lifts. "

"Wonderful Airport Terminal Hotel. Located at T3 in LHR very convenient if you have quite some hours or a day between flights. There is a M&S market for food and other stores right there. Our room was big with very comfortable beds and sofa. No windows as you are literally in T3. "