Family Hotels in Guatemala Department from AED 126

"An Experience That Started with Challenges but Ended with Outstanding Customer Service During my recent stay at Barceló Guatemala City, I faced some difficulties while trying to extend my reservation and avoid changing rooms. Initially, the experience was not what I expected, as I encountered communication barriers and a lack of clarity regarding the available options. However, I want to acknowledge that the hotel responded positively. After I shared my concerns, the team demonstrated...

"Great hotel"

"The staff is very helpful. Shuttle service was smooth. We loved our stay and will be back!"

"I arrived around 9:45 and they couldn’t locate my original reservation. They said they couldn’t find me and didn’t have my reservation. After looking she found the reservation I had made almost 2 months ago she said it was their mistake. Even though they didn’t have my type of room available they were able to accommodate me with another room. After that everything was perfect "

"Wonderful stay… The Hotel Staff is courteous and professional. Great experience. Home away from Home."

"Beautiful property, safe location, super convenient to the airport, the room was spacious with very comfortable beds. The weekend brunch was amazing and definitely worth the price. I will definitely return to this hotel the next time we’re in Guatemala! "

"No estaban funcionando como hotel. Me hicieron perder el tiempo"

"Easy to get too very accommodating "