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"We are at the end of our private tour of Sri Lanka. We booked all accom from Australia. The most consistent service issue across all accommodation regardless of price point or star rating is the inordinately slow service! Whether drinks or food slow service is endemic across Sri Lanka and unfortunately the cinnamon grand is no different. Staff always try to be helpful however this is the first hotel experience where staff seem unhappy. Just to be clear what we are talking about is the time taken...

"Good and clean place to stay. Staff friendly. Room spotless. Have ensuite and dorm / private room with shared clean bathroom / toilet."

"Well situated for walks to the shops. Very clean hotel with a pool suitable for children over 50cm tall."

"Amazing service and quick check in. Located in a beautiful little street reminiscent of europe for the stone path and woodsy designs on thr building adjacent to it. The hotel is very clean and the rooms as well. Highly recommend. "

"Staff are cordial and helpful. Location is nice ."

"We have stayed in :Colombo on many occasions, but always in hotels. For a change we decided to book an apartment in the same area. The Colombo Residency or Crescat residency as its know is in a prime area of Colombo along the Galle Road. Situated next to the Cinnamon Grande Hotel it is within minutes of the Crescat Mall with its shopping and Food Hall situated on the Lower level. Here you can eat cheaply a variety of different foods Sri, Lankan, vegetarian(Indian) Mongolian, Thai and even...

"Good service, friendly staff, great location. Been staying at the same hotel for all my trips to Sri Lanka, Royal Thai is the best restaurant i have been to for Thai food in Sri Lanka. Must try. "

"We walked in an apartment with dust and dirt on the floor, mould behind toilet door, mould on kitchen glass tray. They said this apartment was closed for some time. Housekeeping staff should be trained to check on details. Would not recommend for families who are particular about cleanliness. The management needs to take feedback seriously without giving excuses for lapses."