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"We had the most enjoyable vacation with our family. The staff was very friendly and helpful. The property was kept immaculate and the views were so beautiful. We cried the morning we had to leave. I would recommend this amazing place to anyone looking for a great holiday. "

"The vip service was excellent "

"Property was beautiful, restaurant options were great but service was very slow. I believe they were understaffed. "

"The food was truly exceptional. The drinks were good, and the atmosphere was renovated and relaxing. I heavily suggest visiting Grand Serenis if you are a young couple, group of friends, or small sized family. The staff were very attentive and informative, providing us with any and all assistance we required. Whether that was suggestions of good local attractions, restaurant's, and medical assistance as well."

"A"

"I went for my birthday trip and it was perfect and everything I needed was included "

"This resort is truly a hidden gem, offering stunning views of lush jungle landscapes and shimmering pools. With a wide variety of pools and dining options, we indulged in a new culinary experience every day of our week-long stay—never repeating a meal! Each dish was absolutely delicious, the shows were spectacular, and the staff exceeded expectations with their professionalism, warmth, and attentiveness to every detail. My time at this secret retreat was nothing short of exceptional. "

"The staff was very nice. Everything was clean and beautiful. The spa was the best experience I’ve ever had at a spa. The buffets were delicious. It was difficult to make reservations at the restaurants and when we arrived, we could barely get into any of them. This should be an option to book before arrival or through an app. "

"I loved this hotel. I stayed in Villa 10 with a private patio and a plunge pool. The room was spacious, everything worked and having the private patio with the pool was so nice. One thing: if you’re going to get a room with a plunge pool, keep in mind that there are a lot of trees around and while the staff does its best to keep things clean, there will be leaves in the pool (including the big pool) especially when it gets windy. With all the greenery, keeping stuff out of the pool is an exercise in futility so it shouldn’t be something to complain about. The staff is so nice and whenever I needed something, it was done. The one thing I would change about the suite I was in: it would be nice to have a small table in the living area. There’s a stove and a fridge but nowhere to put food on. Same for the patio, a side table for the lounger would be nice. The breakfasts were great. I don’t understand the complaints about small portion sizes. Everything I had was more than enough. The rooftop bar is great at sunset and service is excellent. Same for the restaurant and the bar by the main pool. The reception and cleaning staff are great. I needed a relaxing vacation and this place delivered just that mostly thanks to the great staff. For the surrounding area, it was so nice to have a huge supermarket across the street and so many great restaurants walking distance. As a solo female traveller, I felt very safe walking around. "