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"This hotel is perfect if you're looking for 5 star service without the cost. Staff went above and beyond anything you would experience in North America. They helped us at every turn with evisa's booking tours, restaurant recommendations, directions, general inquiries everything really. Same day laundry service, breakfast buffet, lovely roof top bar were also added benefits. Jenny, Jimmy,Tommy and all staff went out of their way to deliver top notch service. I recommend booking a junior suite, it was spacious and very reasonable. Trust me you will appreciate the extra space. Its not fancy but it was clean enough and a great location. 5 min walk to the lake, Metropole hotel, restaurants and shopping in the heart of the old quarter. I strongly recommend using grab or asking the hotel to arrange transport for you. Shop keepers and restaurants all reasonable in my experience. Everything was walkable or a short taxi ride away. I would stay there again for sure. I loved Vietnam and the staff majorly contributed to this experience. "

"Best experience of any hotel or resort we have ever experienced. First class service worth a smile. The hotel staff, from the Bell Hops, to the Front Desk, to the Room Attendants, to the Spa Staff, to the Kitchen Staff, all approached their duties with such enthusiasm and sincerity. They were professional yet warm. My husband and I both celebrated our birthdays during our stay. They arranged special birthday celebrations for each of us. They made us feel like family. Our king-sized suite with a street view balcony was just like their photos. The bed was so welcoming and comfortable. The shower had great water pressure and never seemed to run out of hot water. It was nice to have bottled water included each day. The decor was beautiful and elegant. We did not want for anything. The location was excellent: in the Old Quarter, but not on a busy street. All attractions were walkable. If you ever find yourself wanting to visit an Asian country, We would highly recommend you look to come to Vietnam. Make Hanoi your first stop. We did it for 10 days and loved it. We also recommend you stay at JM MARVEL HOTEL AND SPAR RESORT in the Old Quartet. You will love it. "

"We started off only staying 2 night but then booked another 3 week. Anna and the team at the reception were fantastic, welcoming and really helpful. Definitely stay here if you’re exploring Hanoi!"

"It was amazing. The staff was exceptional, the spa was superb. The only issue is the price. Totally overpriced for a very small room."

"This was a lovely find, has a wonderful restaurant downstairs and all staff were super friendly and helpful. I would recommend this hotel for location 6***** "

"Incredibly beautiful hotel- the service is superb every staff is polite and welcoming! Love this place! Save your money for this amazing place!"

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"The location is extremely convenient for a stay in Hanoi. The entire staff are the brightest spots of this hotel, they are always smiling and willing to help us whenever they see us. Breakfast was delicious and the room was cleaned every day. Worth the money!"

"Great hotel at a fair price"