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"The staff at the hotel desk were great. However, the staff at the Breakfast Buffet were awful. We had an experence where we asked for one cup of decaf coffee and 30 minutes later; and after flagging down to additional staff personnel we were told the machine was broken -- but, then we received a cup of coffee 5 minutes after that. On another day, I arrived to a buffet that was out of scrambled eggs (the only cooked eggs offered other than hard boiled) - I immediately informed the staff and...

"The hostel was nice and clean. It is close to Rossio square and walking distance to many attractions. Unfortunately the street outside the hostel is noisy with drinks and is a little sketchy. I felt safe as I was with my partner. I may have felt differently if I was traveling alone. "

"Great central location, all staff were incredibly helpful and friendly, nothing seemed too much trouble, breakfast was surprisingly good with a lot of choice for an inclusive continental . Bathroom was very clean and a big space with a great shower, only down side was the room was quite small with only a small single wardrobe with 5 hangers so we lived out of our cases, that said for service and location I would definitely stay again "

"Location is great, near everything, major attractions, in the old town. The staffs are very nice and helpful. The guesthouse owner is nice and responsive. We like the room and the location. The only issue is the shower hot water which has problem to produce warmer water consistently. Although the guesthouse tried to fix the problem, it did not work out. We still appreciate owner offering use other room for shower."

"In the City Centre, minute walk from main square and metro to the airport, very easy walk to all attractions, safe location. Plenty restaurants and bars around. Entrance is little dodge, limited time reception at 2nd floor, no lift, corridor very narrow. Could be problem who have walking difficult. All this forget when enter to the room. We got very nice room, 2 king size beds, very comfortable, spacious bathroom. Room clean every day and change towels. Carlos very friendly guy and gives you all...

"The room was very small. The bed and bedding are very comfortable. "

"Hotel close to areas of interest. On booking should have mentioned stairs and not suitable for anyone with mobility issues… to reception 12 steps, from reception to first floor to get lift was 28 steps. Lift broke down once and had to walk down stairs from 4th floor. This prevented me on going out on occasions as I couldn’t face returning to have to go up 40 steps. The staff, cleaners and breakfast were wonderful. But due to my arthritis this hotel was a huge challenge. "

"Very friendly amd helpful staff. Excellent English (everywhere in Lisbon). Wonderful bathroom and rain forest shower!"