Search Villas in Alcester

"We had a family weekend away. The location of the hotel was perfect. Town one way, and the water and restaurants the other. Could not fault the reception staff. Only negative was the bathroom and bed spread was very dirty and not clean at all. Sheets were absolutely fine. On mentioning it to the hotel the cleaners did come again, and cleaned the points we pointed out, but didn’t clean the bits around and was still substandard. From my perspective they tried, the cleaners let them down, hopefully it was a one off. The hotel front of house were amazing, even the morning after. They were so apologetic and said we would have a call. And we did that same afternoon. Not one to complain normally, but the reception staff and manager were truly superb. I’m sure it was a one off and would like to thank the team for their compassion and listening. Like I say everything else was great, just issues with the bathroom and bedspread. I would recommend, based on how good the front of house was. The room its self was perfect, just the cleaning of it was below expectations. Hopefully it was a one off and we were unlucky. "

"Lovely hotel. Train station two minutes away, which was perfect for our trip."

"I went for my 30th Birthday and stayed the one night. Had a lovely surprise when I went into my room and they made my celebrations extra special! Thank you soo much!! "

"Beautiful hotel . Staff polite and curtious "

"Amazing stay from checkin to bar service. Cannot find a fault and will be back soon. "

"Snooker £1.50 an hour sauna jacuzzi pool all in free parking "

"Great room, very clean "

"Stayed one night on business. Room very nice and clean. Good shower but the screen is too small , so the bathroom floor gets flooded. Nice staff very pleasant to deal with. Rooftop bar is very nice. Would definitely stay here again. "

"Really lovely breakfast lovely staff very polite just amazing "