Find Hotels with WiFi in Xihu Qu

"friendly services "

"I'm very happy with my stay, the room condition was very clean, all essential toiletries included.Breakfast was decent. All staff were super nice, and willing to provide assistance. I missed my train to Hangzhou due to my flight was delayed on my initial night, so I called the hotel to change my reservation to the next night, the hotel staff was very friendly and willing to change it for me with a small price difference. One note though, I tried 2 of my credit cards, both did not work at the...

"A really beautiful hotel. Tastefully designed and spacious. It was really good value for money. My only complaint would be that there should be someone on reception that speaks English, and who takes an active interest in how you’re getting on. Otherwise the staff were lovely, just a bit distant. There was one great lady but we only saw her twice. "

"Really great experience! Top notch service! Kudos especially to front desk manager Fanny and breakfast buffet host Brett, whom went above and beyond their duties to accommodate our baby! Brett would reserve our table every morning and get our coffees and baby chair ready without us asking. We really appreciate them both. The only downside to the hotel is the lack of restaurants and shops next door, which makes going out a bit harder. "