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"The staff "

"very clean , friendly staff, felt safe and secure, restuarants were fast courteous and fun. great location"

"Friendly staff and Alex at the front desk was great!"

"Good hotel in a great location..I would stay here again "

"Located in a very central area, across from Staten Island ferry and close to Pier 11. Short walk to Wall Street and 91q Memorial. Lots of places to eat and drink."

"Muy bien me gusto "

"Nice hotel close to Penn Station "

"W Time Square hotel had amazing staff. Check-in and check-out was extremely easy and convenient. I would have left 5 starts if I had not visited the lounge/bar. At the bar/lounge, staff was rude, we waited over 15 minutes to get service and didn’t get any until I approached the bartender, who ignored me twice. I asked the waitress and she was rude and didn’t check on us once. She brought the check with our drinks and assumed we were done. I closed the tap right away and on our way out, the busier asked us to go back and throw a pizza box I left at the table, which was extremely embarrassing. I had left extra tip just for the box, but took it back with the box. I wan to mention the place was not busy at all. We decided we would not use of $30 credit/day to avoid such service. Which is a shame because we did spent way above the credit. Cleanliness: The room smelled clean, however, the toiles had urine stains, the bathtub was missing one curtain, and there was dust and hairs all over the bathroom floor. The cleaning staff took care of it right away. Although we didn’t mind, it made us wonder about the beds, carpet, and furniture. Location was very convenient, we had bakeries, restaurants, pizza, and many shopping stores around, including souvenirs. Place seems very safe and clean all around. "

"My husband and I stayed two nights while in town to see a play. The staff were helpful, the rooms were clean. The Revel and Rye restaurant had good food. We requested a room on a higher floor to cut down on noise and were very comfortable. We would stay again! "