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"Staff are great, both the breakfast service and dinner service were above what I would expect. They are always looking to help, they are very polite and easy to talk to. The staff on the desk were very welcoming and made the process of booking in very easy, answered any questions and needs we had, which is very nice. Room is very relaxed, a lot of really nice lighting choices. The bathroom is big and very modern and clean, mirror is a standout in that respect, very good. They provide a kettle, tea, coffee and decaf. And ironing board, iron, hairdryer and place for your suit. They have a TV with lots of channels, one for movies being broadcast at the time. They had bedside tables, a table for eating, and a desk for sitting at. The room has double locks, a rotating lock and a 'deadbolt' it just operates a bit differently than a normal one. Places to hang up coats. They come in to clean daily and you can have towels changed when you wish. Elevators are quick and nice. Overall very impressed."

"Used as a stop over when we visited Stoke on Trent "

"Wind down break"

"Rooms were lovely, beautiful location and staff were great - perfect for what we went for. Spa was also lovely and very relaxing. Breakfast was also really nice and good for the price"

"Great place for relaxing stay with excellent dining options. Very comfortable."

"We were made very welcome by Laura on reception who was very friendly and answered all our questions so wanted to mention her particularly. Room was nice and comfortable, breakfast was good and Laura helped show us where everything was."

"Overall we had a lovely stay, staff were very helpful and friendly. The room (11) was clean with plenty of toilet roll and body wash. No hairdryer or extra sheets/ pillows which was disappointing. And the decor could do with being updated - ripped wallpaper, stains on cushion covers."

"Beautiful and spacious room with lovely colours, stylish paintings and peacocks view. One of the best spas I've been to with outdoor heated pool and gorgeous cafe. Elegant restaurant, luxurious staircase with paintings, grand exterior of the building and lovely landscapes."

"Lovely place staff great booking parking a nightmare "