2/10 Terrible
Simon
Traveled with group
21 January 2025
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We were 2 couples traveling for. Spa break,
Booked the hotel specifically for the Spa facilities.
We were upgraded on the rooms. One was brilliant one was poor and totally different. We booked together so why weren’t they the same. Hotel said it’s because Expedia didn’t tell them it was a joint booking.
When to the spa. No treatments available. Pool was 17c so very cold and not really usable. Pools normally 26-28c. (We were given no prior notice of this) No hot tub as advertised. Hotel blamed Expedia for this being advertised. Also said they charge £6 per day for Spa use. This was not advertised on Expedia.
Rooms at night like very hot like saunas. Hotel said they couldn’t control this but we could turn down temp in rooms. We did this but it was still hot even with window open. Heat was coming from hotel somewhere else.
We made the most of our time there by changing our trip and going off the day we were going to use the spa treatments. Only one of us had a treatment the other cancelled as felt that because she couldn’t use the facilities it wasn’t worth doing. Spoke to the operations manager Regan on leaving with these points and others and he wrote them down and I asked for feedback on why we experienced this. As of writing this 4 days after I have no callback. I even chased and a person was going to send him a message and no reply. It seems the management don’t care about issues here. I could go on but don’t have enough character left to write it. poor, poor, poor.
Simon
Stayed 2 nights in Jan 2025