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"The hotel is very class and offer a lot, one down side is we were ask to pay additional for my son where we had stated clearly the age during booking. Hotel always give reason thy do not link with hotels.com and rules and regulations are different. "

"Convenient and easy to get around "

"An absolutely beautiful hotel, the staff were very welcoming and polite. Their service was exceptional. The luxurious room with private onsen was a wonderful unique experience. The room, furniture and bathroom were in great condition. We would definitely come back! "

"Onsen was super clean. Bedroom and bathroom were clean too. We had a gorgeous view of Fuji san! The amenities were a huge plus. Free hair combs, razors, shaving cream, skin care product after your onsen. All in all a very good hotel experience. Wish we stayed longer!"

"Staff was friendly. Although the information was too dense. Maybe an email explaining the rules beforehand would be helpful"

"Great place! Onsen with view of mt Fuji, what could be better? "

"very good"

"Very nice decoration, friendly staff, decent food, good facilities "

"A true traditional ryokan experience. The feel and service of all the amentities was superb. We were worried about the food as it was very unique. However all of it exceeded expectations. All the food was worth trying and had such an earthy feel to it. The service of the staff members were impeccable. Very kind and helpful. The place is little far to get to. So recommend calling ahead for shuttle service from the ryokan. Highly recommended."