Find Hotel with a Concierge in Santa Cruz Island

"The Royal Palm offers a truly immersive Galápagos experience—set inland on a stunning 100 acre property, far from the touristy feel of the ports. Recently under new ownership, the property is being refreshed: rooms are spacious and renovated, the pool has been redone, and quiet renovations are underway, including apparently a unique lava tunnel spa. Some exterior areas still need attention, but the overall feel is serene and authentic. Service is top-notch and boutique-level, with attentive, personalized touches throughout. A special thank you to Gustavo, the ever-present and gracious manager. The restaurant is excellent, with a warm team—Rita made us feel at home and remembered our names. Breakfasts are fresh, varied and awesome. Excursions can be organized by the hotel and work seamlessly. Duncan gave us a deep dive into the island’s geology and ecology, while Maritza kept our 8–14-year-olds fully engaged with her energy and knowledge. Boat tour days were a highlight—fantastic snorkeling, incredible island views, and a surprisingly gourmet chef onboard (kudos)! The boat crew was kind and professional. Guide quality, however, faltered which was disappointing. Overall, The Royal Palm is a peaceful, character-rich base for a Galápagos trip—elevated by excellent service, comfort, and nature. "

"Very nice boutique hotel tucked away from the main street. The staff are very friendly. "

"The best place to stay! The staff were always helpful and they helped me keep my reservation when flight was not able to happen at last minute. They kept rooms cleaned phenomenally everyday. I did not want to leave. The location to downtown and harbor was excellent yet far enough from the noise! Never miss a chance to stay there!"

"There was a hammock in the room - we loved it. Overall a great stay. The staff was friendly and the space was comfortable. It was difficult to get a taxi to the pier in the morning and the walk isn’t too far (15-20 min) but we had heavy bags so it was inconvenient. Other than that it was a nice place to stay. "

"Beautiful resort, impeccably clean, very kind and enthusiastic staff. Delicious restaurant. 5 stars all around, we will definitely return!"