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"We have vacationed in Mexico about 5 times, but this was our first time in Puerto Vallarta. Out of all the resorts we have been to, this one had the most attentive staff with the best customer service. Our room was on the 9th floor, and the most public elevators were undergoing some maintenance, so we were required to use the service elevators. I wonder if we got to our floor quicker with the lesser traffic. We got to our room & immediately turned down the temperature. Our room stayed 24-26C, so we asked for a portable air conditioner or a different room. We ended up moving down the hall to a room that had excellent a/c, and we were able to get the room down to 19C every night. Breakfast buffet was always wonderful, and most days (randomly chosen) we found the food at the buffet transitioned to lunch type options & stayed open until around the 4pm mark. After that, your best option is an a la carte supper at the Asian, Mexican, or Italian restaurant. At the spa, we indulged ourselves with a couples massage. We then lounged by a small rectangular pool, open to customers of the spa. There were a few things to drink & some light snacks available. The sauna & steam room are located within a gender specific space, so my husband and I weren’t able to enjoy those together. The Sonne Club was enjoyable, with the personalized service, easy access to food & drinks, towels & bathroom facilities. Overall, my experience was great and I would return to this resort in a heartbeat"

"The staff is wonderful. The food is very, very good! Our room was upgraded when we arrived, was very nice. We had an amazing 4 days! Totally worth the $."

"Really nice resort. "

"Wonderful property, adults only, great breakfast, close to the beach, rooftop pool, has a great view, snacks and drinks. Always transportation when we walk out the front of the building. Super Friendly staff"

"I will back "

"The grounds were great! not a single problem with the construction work they were doing. I will definitely stay there again"

"Super bueno la comida la atención todo "

"Beautiful breakfasts! Clean surroundings and very pleasant and accommodating staff. "

"I like this hotel because they are very helpful and friendly"