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"Had a 10 night stay in Swissotel Grand Shanghai and enjoyed the great service throughout. All their service staff were very warm and friendly. The hotel itself is a little dated, given its an old building, but relatively well maintained. Our original room window wasn't able to close properly after we ventilated the room, the staff quickly accepted our request for a room change and even upgraded us to a slightly better room at no charge, and gave us free breakfast to go with for our remaining...

"Overral impression is okay. Service is a main point of concern. During the lunch time in the lobby area after having main courses and salads we were not allowed to share a single pot of tea for three of us. We have been forced to buy 3 pots of tea instead: one for each of us. In the meanwhile during all 5 breakfasts we had there, every time we asked for tea there was only one pot served as a default setting. No doubt we had more on request, but after a request only. "