Palaces in Puerto Rico

"The room was up to date, clean, and comfortable. Shower barely got lukewarm and porch furniture was outdated and uncomfortable. Facilities/amenities are awesome and the overall experience was really nice. "

"Todo bien. Pero hay mucha claridad en la habitación. Y las almohadas muy duras. "

"Everything is good except insects in the room and outside."

"Nice view"

"I'm a dad and bought my teenage son here for a little weeklong getaway in 11/2024. Overall good experience staying here though room furniture and 6th floor hallway (to a much lower extent) had a musty smell that permeated the air. Also, when we arrived we had no cold water, but someone immediately came to the room and fixed the issue, and I mean IMMEDIATELY. The guy was at the room before my kid even got back from the front desk to tell them about it. It went out again a day or two later. That time, maintenance didn't come as quick, but it was fixed for the rest of our stay. Look, I must shout out all staff here, everyone from the security in the front, the check-in clerks, the man at the beach gate, and the housekeeping and maintenance staff.. even the lady working at the traffic arm gate. My son and I went in and out of the hotel all hours of the day and night and they were always friendly and pleasant if I had any questions or issues. Even just for small talk. They definitely add value to this hotel. The kicker on top was 7AM on my last day when my phone fell down the trash chute on the 6th floor. I went down and told a worker that was just doing his thing in the lobby, and he without delay radio'd a coworker. We went into a filthy trash compartment room, and after a little bit of work, they were able to hand me my phone within 15 minutes. So I have zero beef with the staff here and wish them the best. "

"Excelente servicio, el desayuno buffet 10/10 y practicamente no necesitas salir mucho del hotel ya que tiene para entretenerse bastante."

"This was my 1st time in Puerto Rico and staying at this resort. It was beautifully decorated clean and packed with amenities ... I will definitely be staying here again SOON!"

"Our stay was wonderful. The hotel staff was amazingly friendly and helpful. The casino was very nice, but I do wish some of the games (specifically Roulette and Craps) were opened/manned later in the night - for us night owls. The neighborhood is very walkable, safe, and has a lot of good food options!"

"Excellent "