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"the staff are very helpful and nice"

"This hotel had excellent service in English! Check-in was smooth, with lots of public parking nearby. There were lots of free amenities, the room was very clean, and the location was fantastic."

"This is an established hotel with great service and efficiency. Next door to the Tsuruya department store. The room was large, and offered a front and center view of the beautiful Kumamoto Castle. "

"People were very nice and helpful. Conveniently located to shops and transportation. "

"Everything is quite perfect except that the parking was not made known bwfore arrival. Had to spent time to look for parking and paid higher fee because the place that we parked has no tie withthe hotel."

"Great hotel staff"

"Very good top notch hotel. Would definitely stay there again."

"This is the second time I stayed in this hotel. The service is good and the breakfast is excellent."

"Although we stayed for one night only, the hotel is good to stay, very convenient, close to public transport and easy parking. Sky spa is wonderful!"