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"very good service "

"Fantastic view"

"Hotel is nice and location is good too. The fireplace was the highlight of the stay. Sipa glass of red wine hearing the firewood burn. However the room was not well maintain and there are insects."

"Excellence facilities and experience"

"This is what we will consider a 5 star hotel in the US and more I have no words, AMAZING HOTEL everything you can dream of!! "

"This hotel is a terrific bargain if what you're looking for is a well-priced, great location, attentive staff, and on-premises onsen. If you're sensitive to the smell of decades of tobacco use, this hotel is not for you. If you're tolerant of this issue and want the opportunity to enjoy windows that open, and old-school amenities and service, you will enjoy this hotel as much as I do. "

"Great experience in Hakone. Staff was excellent. Food good. Transportation by hotel worked well."

"View from our room to the lake and Mount Fuji was worth every single penny. Highly recommended that you either rent a car or be prepared to pay for taxis to go down to the town and restaurants. Most of the times it will be around 2,200 yens for a one way trip, so consider this in your expenses. Great traditional hotel with the opportunity to have a private onsen in the hotel. "

"Staff is very responsive and attentive. Having an in room onsen is great so that we can take a dip in it any time we like. Although the property is a little out of the way, they can always take you to near by bus or train station upon request. Dinner and breakfast are served inside the room. You sit on the floor and the table is about 12-14" high. Sitting cross leg may be uncomfortable to those who are not used to it. Getting up from that sitting position may be difficult for some."