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"Good contact before trip; fast check-in; quiet room at back of hotel; decent size room and well-appointed bathroom. Good breakfasts. Every single member of staff was welcoming, saying hello in what seemed a very genuine way: spirits seemed good, gave impression of being a happy workplace, which makes guests feel comfortable."

"The unique experience of staying in a castle"

"I thought this was a great hotel. Everything was in excellent condition and very clean and comfortable. Walking distance from the train and metro service is five minutes and there are lots of chain and non-chain restaurants and take away nearby. Room had a table and chairs for eating at or working. Only qualm was I’d have liked a choice of pillows as the ones on the bed were too high for my neck. Other than that, perfect stay. "

"Very clean! "

"Friendly staff chilled vibe clean and tidy plenty of room and right in town"

"Very friendly and convenient "

"Staff were amazing, food in restaurant amazing, location amazing "

"Views of the Tyne and spacious seating area in the foyer. Liked jacket potato with spicey b Chilli beef. My wife had haddock and chips BUT she was not convinced that it was haddock. "

"Clean and comfortable hotel, staff were friendly and helpful when checking in. Decent amenities in room and fairly modern. Hotel is only a 20 minute walk from Newcastle city centre. All in all a great choice"