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"We like the location of the hotel. The food and drink at the hotel are dear but the Happy hour 12-6 was great value. We had a conversation with Yuli who is a customer experience officer and she was wonderful. She asked for our feedback the second day at the buffet breakfast and we asked if we could have more water and toilet paper in our room and that was no issue for her to organise. We received extra paper and water in our room the next day. The only criticism i do have about the hotel...

"The property was dirty mould. I used the reception quite a bit. No water left no toilet paper and a shortage of bath towels "

"it looks better on pictures. Rooms are small and beds also... no chairs on balconies. not enough fruits at breackfast, not real coffe....no vegeterial healthy menue..."

"A charming hotel with delicious and plentiful breakfasts. Lovely pool too."

"Small and friendly staff"

"It’s great staff and facilities "

"Floor dirty "

"Great resort, pool is awesome, Bintangs are a little more expensive but still a great place to stay. We will be back soon "