2/10 Terrible
Jason
Traveled with family and small children, Traveled with family
7 January 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I'm not sure how this hotel got such a high rating, there are 6 levels and every level has half, if not more of the hotel rooms, red taped over the door, meaning it's unusable, we got 2 rooms side by side as they don't do single rooms that fit a family of 5. Each day when they clean the rooms, they would take 3 towels and replace with 2 towels, even though they knew there were 3 ppl staying in one room, I had to call up everyday for them to bring a 3rd towel. They don't have hand soap in the bathrooms to wash your hands, they said to use the 2 in 1 shampoo and body wash that is in the shower, to wash our hands.
We went to the pool for a swim, there were 4 people already in the pool, when I asked for 4 pool towels, they said that they only have 5 and that I have to use my bath towel and then call house keeping to bring new bath towels to the rooms. (How can you only have 5 pool towels when your hotel is servicing more than 5 people?)
We got the buffet breakfast as part of our package, they don't serve bacon and the fried rice and pasta always has spice in it, so my kids couldn't eat it, they had a 6 bread toaster which only 3 of them worked, so people are waiting ages to get their toast, the orange juice isn't orange juice, it's watered down cordial.
Our room door handle played up, so they moved us from the 3rd floor to the 5th floor, the room they put us in had the WIFI signal on the ceiling which kept beeping every 10 seconds which they couldn't fix.
worst hotel to stay
Jason
Stayed 9 nights in Dec 2024