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"Wonderful stay"

"Our three night stay was a highlight of our three week Japan visit. The staff was so kind and so friendly. Especially Iyaka and Ling. Our room was large and the western beds were comfortable. The shuttle bus was very convenient running from the Kiso train station to the property. The meals were delicious. This was our first stay at a ryokan. The food was served with an explanation and instructions on how to handle the hot pots and mini table grill. We enjoyed wearing our cotton yukatas and slippers to the meals. It really changes the dining experience and brings it to another level. The onsens were very clean and enjoyable. We used both the indoor onsen which we reserved for private use and the outdoor onsen. Sitting under the stars, soaking in the rock lined onsen after a day walking the Nakasendo Trail is an experience I'll never forget!"

"Wonderfully designed hotel in the middle of beautiful Narai. Excellent food and helpful staff. The only difficulty was finding my room after dinner!"

"Breakfast is fabulous."

"Perhaps be more flexible on check in time. It was drizzling n cold. We arrived at 14.10 but were not able to chk in as the staff said the room was not ready. Otherwise everything was perfect n highly recommend"

"There are a lot of clutter in the hotel lobby, which makes it feel messy. The hotel looks a bit old, though it is clean. I arrived at the hotel after 10 o'clock at night. When I entered the door, I couldn't see the check-in counter. I went to a counter on the right. There was a card showing “ 百名湯認定証 ”, and add water room “加湯室” was behind the counter. I was about to search everywhere I could in the hotel, when suddenly I saw a man at the far end of the left side, so I chased after him and asked if he was a hotel staff. It turned out that the checkin counter was on the left, and I turned the wrong direction and went to the right. I was indeed frightened at that time when I couldn’t see anybody. Checkin was smooth with the help of the staff. If I haven’t been to the wrong direction, everything would be fine. The breakfast is delicious, and it is a semi-self-service style. Milk, rice, miso soup, bread, tea, etc. are all available for self-service. The mountain view from the restaurant is great."

"Toilet is too small. My pee is out of target."

"We’ve just spent two wonderful nights, here, and everything has been perfect. The hotel is miles from anywhere so you either need a car or use the hotel shuttle bus to ferry you to and from the nearest station. The staff are so friendly and helpful. The highlight was the traditional Japanese meals served in a private dining area. Every course (they kept on coming) is a wonderful new ‘taste surprise’. We also hired the private Onsen, for an hour; another new experience. If you like being well looked after and being away from the hustle and bustle of the cities, this is for you!"

"Short comfortable stay night before climbing Ontake-san. The front desk was very helpful with providing information about taxi to the trailhead ."