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"We stayed here while hiking the nakasando trail and it was the best decision. The onsen was beautiful. Everything was clean. Staff were superb. The dinner and breakfast buffets were amazing. Can’t wait to come back. "

"Our three night stay was a highlight of our three week Japan visit. The staff was so kind and so friendly. Especially Iyaka and Ling. Our room was large and the western beds were comfortable. The shuttle bus was very convenient running from the Kiso train station to the property. The meals were delicious. This was our first stay at a ryokan. The food was served with an explanation and instructions on how to handle the hot pots and mini table grill. We enjoyed wearing our cotton yukatas and slippers to the meals. It really changes the dining experience and brings it to another level. The onsens were very clean and enjoyable. We used both the indoor onsen which we reserved for private use and the outdoor onsen. Sitting under the stars, soaking in the rock lined onsen after a day walking the Nakasendo Trail is an experience I'll never forget!"

"Wonderfully designed hotel in the middle of beautiful Narai. Excellent food and helpful staff. The only difficulty was finding my room after dinner!"

"A lovely welcoming property "

"Breakfast is fabulous."

"Perhaps be more flexible on check in time. It was drizzling n cold. We arrived at 14.10 but were not able to chk in as the staff said the room was not ready. Otherwise everything was perfect n highly recommend"

"Toilet is too small. My pee is out of target."

"We’ve just spent two wonderful nights, here, and everything has been perfect. The hotel is miles from anywhere so you either need a car or use the hotel shuttle bus to ferry you to and from the nearest station. The staff are so friendly and helpful. The highlight was the traditional Japanese meals served in a private dining area. Every course (they kept on coming) is a wonderful new ‘taste surprise’. We also hired the private Onsen, for an hour; another new experience. If you like being well looked after and being away from the hustle and bustle of the cities, this is for you!"

"For the price i was very satisfied."