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"clean , warm hospitality and excellent service"

"The shuttle, the check in process, the buffet dinner, the room was spacious and in general, everything was great. The only thing is that I was unable to make the room cooler and they said I could open the window. They also have a convenience store and gift shop on the property with the convenience store having great prices. They had many dinner options too from a buffet to made to order items. Great place to stay to fly from the next day"

"Perfect 5 star property with all the amenities and very friendly and helpful staff.."

"The staff at the property were courteous and helpful. The breakfast buffet was spectacular! The hotel is conveniently located next to a metro station, super market and post office. "

"I stayed here for 9(10?) nights on my first visit to Tokyo. The location is great--right beside the Ryogoku station on the Chuo line, with connections to everywhere. There's a beautiful walkway beside the Sumida River both north and south, and you can easily walk to Sensi Jo/Asakusa. The Skytree is a bit farther but on a nice day a lovely walk. The Sword Museum, Sumida Hosukai and Edo-Tokyo are within staggering distance, as well as the mysterious Sumo arena. The Museum of Contemporary Art is not far either. Plenty of restaurants nearby at various price points (I highly recommend Bistro Ryumilu, which is tricky to find but fantastic.) The hotel's Onsen in the basement is lovely. My room was small but fine for one (it would have been very snug for two.) There are bigger rooms, but I wasn't in any of them... The city view is lovely and worth it, and the hotel's "hallways" are actually an open roofed courtyard--it was snowing inside one day and quite beautiful. You'll read complaints about the elevators being slow--they aren't *wrong* but a bit overrated. I was only in a very full elevator once or twice, and never had two wait more than a couple of minutes. This too shall pass, and you'll be enjoying the sights of Tokyo soon enough. I'd gladly stay here again if i came back to Tokyo. You could stay in Shibuya, Ginza or Harajuku I suppose but it's busy and noisy and expensive. I had a fantastic time and already miss the Sumida walk."

"I really liked staying here since I’m not into nightlife and appreciated the quiet neighborhood after a full day of sightseeing. The breakfast was a big plus, anything you could want and more. Our room was quiet and comfortable. My only complaint would be the stained old carpet in hallways but I wasn’t hanging out there anyway. Train station a 3 minute walk . Staff is friendly. "

"From start to finish our experience was fantastic. Only criticism is that the pool closes really early in our opinion - 8pm. Other than that it's a great resort hotel with good facilities and offers amazing guest services. We only stayed for one day before moving on to our Disney vacation package stay but this would have been a good base for a longer stay if visiting Disney. Getting into Tokyo was still also easy by train but due to the size of the city and where you are located it can involve multiple changes and take well over an hour. Prior to our arrival they kindly accepted delivery of our pocket Wi-Fi so it was available to us on day of arrival. It was too early for us to go into our room but they checked us in, gave us the keys and looked after our bags. By the time we got back to our room the bags were there waiting for us. The rooms were very spacious if starting to look a bit worn around the edges. The beds were very comfortable and just what was needed after a long flight and due to an early morning arrival and with the time difference from London - a very extended day. Love how in Japanese Hotels proving pyjamas, tooth brushes and other amenities is standard and is what you can expect here too. We had a lovely balcony room overlooking Tokyo Bay and was able to watch the sunset behind Mt. Fuji. Their bathroom is also a wet room style with shower and bath with a separate. Ideal for families. There's an onsite shop which closes at 2300hrs where you can get snacks a"

"A wonderful stay for our first time in Tokyo. Great helpful staff. Beautiful hotel and easy to get to the Disney parks."

"I recently stayed at this fantastic hotel with my children, and I couldn’t be more pleased with our experience! From the moment we arrived, I felt reassured by the safe and welcoming environment. The staff was friendly and attentive, always ready to assist with anything we needed. What truly set this place apart was their thoughtful approach to family travel. They went above and beyond by providing essential items like diapers and pajamas, which made our stay so much more convenient and stress-free. It’s rare to find a hotel that genuinely considers the needs of families, and this one nailed it. The rooms were clean, comfortable, and perfectly suited for traveling with little ones. We felt truly cared for during our stay, and I can’t recommend this hotel enough for families looking for a comfortable, safe, and accommodating experience. We will definitely be back!"