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"The people at the counter need to speak English much better. I can hardly understand what Yoko was saying and she showed us where the elevators were with a brush of her hand."

"Too small of a lobby"

"Although about 30 minutes from central Tokyo the hotel is still very convenient. Ikebukuro Station has various train and subway options making it easy to get to Shinjuku and other major hubs. The hotel was clean, safe and quiet and the staff is helpful and professional. We were upgraded to a spacious room on the 22nd floor and we were very pleased with our accommodations. We also liked having the airport limousine bus stop at the hotel. Makes getting from and to the airport very easy. Thank you for a great stay. "

"Good location."

"Hotel staff was great , cafe was very nice . Pstio bar also very nice . Nice room ."

"Staff was so attentive and helpful when I had to change my room at check in. Even with the language barrier they explained to me what my options were and even converted the difference in my currency. When I changed rooms they delivered my luggage to my new room while we were out. Great and clean facilities. Loved all the amenities and also my "

"Staff were super accommodating and helped do everything we needed as we were inexperienced in Japan as tourists! And it was right beside the train station."

"Second time to this hotel and once again it was an amazing stay! "

"Staff was great. Location is top notch and room was great!"