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"This is an amazing resort! Quiet, clean, stunning views, great food, and very friendly staff. Lots of fun activities to do in the area. Highly recommended!"

"The private onsen was amazing, refreshing, and relaxing. The 12 course breakfast and dinner was delicious. We stayed 2 nights and had the shabu shabu hot and crab dinner the next. The staff was superb. All our needs were met and exceeded customer service. The whole place was clean and quiet. Perfect for celebrating our 25th wedding anniversary. This experience was a very memorable one. Thank upu Hakone Airu. We hope to be back again very soon. "

"The hotel was a beautiful building and right on the river which was excellent but it was the staff that made the place outstanding! Taylor was wonderful as he spoke English but everyone went out of their way to help and were so nice. "

"Excellent hot spring hotel offer great amenities and friendly employee。 My family and I having a great time to relax and enjoys our stay that is too short。"

"This ryokan is very conveniently located beside a bus stop, which makes transportation easy around the hakone area. They also have a shuttle bus to gora station. We had the room with private onsen, it was so amazing we were speechless! Our half board included kaiseki dinner with crab and japanese style breakfast, which are also 10/10. The whole experience was delicate, the service was attention to detail oriented. The only thing I wish they could improve would be the noise while dining, the sound of the staff walking and handling the plates, as well as one particular staff talking very loudly. "

"Perfect if you are trying to get away for some quiet and relaxing time. Great staff and common areas make for an enjoyable experience when staying in."

"Booked this room for the private onsen and it was quite a lovely experience. We brought our luggage to them early in the morning and asked them to hold it until our check in so we could explore and after we checked in and made it to our room they sent someone to bring the luggage up. There was a breakfast buffet included with our room and it had a really nice variety of foods from western to Japanese. Staff spoke great English "

"Loved staying at this almost 400 year old onsen! I stayed two nights, which was perfect for me on my little two week solo Japan adventure. My room with the private onsen was clean and spacious. The food… oh my lanta, THE FOOD. Amazing. Different breakfast and dinner every day/night. The service provided by staff like Mr. K Nagashino during service, check-in and check-out, was very hospitable. The private onsen was also a plus for me since I have a lot of tattoos and didn’t want to offend/be disrespectful to anyone (or pay for the patches they had available there since I would of had to buy like 12 lol) by using the public onsens. So I can’t speak on those. But it was very relaxing being able to look out into the mountains of Hakone on a rainy/snowy day from my in-room onsen. Just know that there is a road near those rooms, which didn’t bother me at all. My only hassle was getting there since I took the bus. But the employees at the bus stops/terminals were a big help in addition to using Google maps. Will definitely be back! And would 10/10 recommend!"

"Perfection"