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"Incredible hotel with incredible service."

"We loved our stay at the Dukes palace. The hotel is very well located, the building is stunning and impressive. It’s very spacious inside with a fantastic central staircase. The staff were friendly and attentive throughout, and the checkin process being very easy. Our room allocation was fabulous and we had a great view. Would rate it higher but the spa facilities did not come included in the room rate which was a shame. Overall, fantastic and the only place to stay in Bruges!"

"Perfect situation behind the belfry"

"Absolutely loved this hotel and will definitely come back. The room was spacious and adorable. It even had these massive windows that opened up. The room was literally by the water and the view of the canal from the room was stunning. The shower was great too. They have complimentary hot chocolate in the room as well. And during check out, they give you some complimentary chocolate cookies! Since it was cold outside I asked if the heating could be increased. They gave me a portable heater and it was great! Only downside is that there is no elevator. Thankfully I was on the first floor!"

"WiFi was drop constantly. It would happen every 5 minutes. After I mentioned it to the staff it did get better but it would still happen throughout the day. This was not a huge deal but became frustrating when I was try to address an issue with a previous hotel and the WiFi would drop and it delayed my conversation with them. "

"Room - clean, spacious for a family of three Location - close to all tourist locations Staff - helpful Service - good, just the room was not cleant the second day and we had to remind them. "

"Lovely hotel, friendly and pleasant staff. The room was incredible, perfect for a family as they added a bed to the living area. Highly recommend this hotel and will definitely stay again. "

"Probably one of the best hotels in Gent. "

"Superior room was worth the extra cost, compared to standard rooms that we saw. Breakfast was very good and the service was very efficient and friendly. Our room faced the road and traffic was noticeable early in the morning. Our bathroom had an unpleasant drain smell which we informed the Reception of, but it was not resolved unfortunately."