6/10 Okay
Catriona
Traveled with partner
20 November 2024
Liked: Property conditions & facilities
From the sheer amount of positive reviews for this hotel, it made it a no brainer to book for our night in Bruges. The location is great, not too touristy or busy but easy enough to get the main parts of Bruges. But, I will say while overall it was good, it was honestly just good. For being a small luxury hotel you kind of expect/hope for it being more than good. The doors have no soundproofing so we got to hear the conversations of everyone who walked past which while it was off season didn’t cause too much disruption, it was still a bother.
As for cleanliness, the room on the surface looks clean, but the nespresso and cups had dust and dirt in them, and the pillows and sheets on top were clean (the silk cover was a nice touch) but when you peel them back finding stains of all sorts kind of ruins the charm.
As for the staff, I think we maybe checked in on a slow night or something. It was all a bit much, like too much almost me on the verge of going could you just let me get to my room. The kicker for me which knocked the staff down was that as a guest I really really really do not want to hear staff gossiping about guests in not an exactly quiet way. The staff in the morning were pleasant and nice but again we were just checking out so it was a quick interaction.
Overall, when we come back it won’t be a ‘we have to go back there’ instead more of let’s see where else is available.
Catriona
Stayed 1 night in Nov 2024