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"Ideal location. Room was clean, however decor throughout the hotel is very dated. Reception quite slow although friendly. A couple of items asked for at the bar and restaurant were not available! However, I would stay there again. "

"Friendly staff, food was amazing. All in all I will be staying here again when I am back in the area."

"We spent a long weekend at the Passage House Hotel. We stayed in a deluxe double room with balcony on the top floor room, which is a must. The room and facilities were fantastic. The staff were lovely and very helpful. Big shout out to Beth who was so helpful to us with any questions we had. Definitely going to stay there again. Mark from Southampton"

"I didn’t like that there was no greeting and did not see anyone while I stayed there to report no lighting in bathroom and no hot water in sink."

"Good location, spacious room. Bed was okay, but excellent food and room service. "

"The staff are absolutely marvellous and go out of their way to please. The only slight disappointment was the limited dining menu."

"Always a pleasant stay at the Grand "

"Didnt stay due to my wife being rushed into hospital the day we should of arrived phoned them on the evening to tell them we wont be comonig no answer . Phoned nxt day and they said thats fine we'll speak to manager no reply for a day then phoned back they said the same we will speak to manager and while all this is going on they charge me for the room i didnt stay in and a week later still waiting for that phon call"