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"Beautiful place, very clean, great room, well organised hotel, 99% of staff very happy to help it was fantastic to see, only one morning chief grumpy & rude however it’s no reflection on the rest of the staff they were fantastic. Reasonable choice of food for dinner however the steak we ordered was tough which should not happen in a classy place like the Grand Central Hotel plus the beer a little on the warm side and red wine should not be chilled in fridge only kept on the self. Nowhere is 100%...

"Professional, friendly and helpful staff. Hotel in a very convenient location for shopping, restaurants and even small, local eateries"

"Convenient and nice room."

"Very good location"

"Nice place and the people in the information desk are very helpful. Allow me to extend another hour for check out."

"Highly recommended to all travelers. My wife and I have always stayed in Shangrila Hotels wherever we go: Beijing, Shanghai, Tokyo and etc. You can never go wrong. The suites and club lounge are fabulous!"

"WOW WOW WOW What an Amazing Sevice, everything else is as a high end 5 star hotel should have, but we have never experienced the service we received at this hotel, honestly the service should get 10 stars - Rosy took so good care of us, absolute amazing. The hotel is located together with the ifc mall (best in Shanghai), and right next to the 3 tall buildings."

"Good service"