Hotel with a Concierge in Tulum

"The place was so perfect. Every detail was thought of. "

"Pablo goes above and beyond!!!! Stay here. Do not even look at any other options. We have stayed all over the world and this place is absolutely a piece of Paradise. Its in the middle of the jungle which is perfect after a long day of exploring the Mayan ruins in Tulum. The resturant is great and I can not express how awesome Pablo is. 10 out of 10"

"Check in was good. My room had two leaks and it was raining most days; one of the leaks dripped onto one of the beds. Ants were present; no left overs or snacks could be in the room due to this. Pool was open but not enough lights around it. Menu available was very limited. WiFi was very good throughout the place. No AC in rooms and the fan we had was too noisy to have it on at night. No beach access or beach nearby!! Hotel has no info or contacts for local taxis or airport shuttles. No mini fridge, we were not told we could have items in the hotel’s main fridge either. Mosquitoes were in the room every night, no bed nets available, seems staff leave doors open while doing room cleaning and plenty of mosquitoes get in. "

"Jam was amazing and helped with our questions and concerns. We had a great stay. The dome was clean, bathroom was clean. We had a great Jacuzzi. The property was so welcoming. We arrived very late (1130 pm) and Jam still showed us around and made us feel welcomed. It was in the jungle but within walking distance from a nearby town. Amazingggg stay and we would definitely go back again. "

"Our family of four (kids age 15 & 12) shared a cabana with two double beds. We had plenty of room and absolutely loved the hotel. We stayed in cabana 12, one of several located right in front of the pool. Breakfast is continental (toast with butter and jam, fruit and yogurt bowl with sprinkle of granola). The staff helped with anything we needed (where to buy ice, closest bakery, etc). The location is amazing too—right in the heart of a small community bustling with life. The cabanas are set off the road and make you feel like you’re in a jungle oasis. We highly recommend!!"

"I liked the convenience ans friendly staff. The plumbing needs attention. There is no parking past 8pm."

"Excelente el trato de todo el staff, el servicio de primera. El lugar está hermoso, las instalaciones limpias, el desayuno riquísimo, te tratan con mucha amabilidad. Lo único es que no en todos los cuartos hay minisplit, y creo que conviene que a todos los cuartos les pongan minisplit y estaría perfecta la estancia. El WiFi no sirvió en ningún momento, también eso deberían resolver aunque es un poco entendible porque está en medio de a selva. Todo lo demás es fantástico "

"Perfect But it would be much easier to rent a car to travel around instead of public transport "

"Cielo y Selva is a very convenient option to stay in one of the most beautiful places there is in this world! Staff is great and hotel has good things to relax at the beach. "