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"The hotel itself is excellent, except for some unpleasant check-in experience, which was resolved nicely afterwards."

"Perfect check in experiencs. Super helpful and we upgraded 2 rooms to executive suite so as to have connecting rooms as we have children travelling with us. Suite comes with free bfast, afternoon tea and dinner at the club house. Nice view at 40th floor club house Every staff was attention to details! Didnt manage to get the name of a staff serving bfast at 2nd floor. She saw us pouring milk to our coffee and immediately made a cup of hot milk for our coffee! Superb service from check in to...

"A stay for my random trip to SuZhou. Arrived at the hotel with a lines of other guests doing chek-in /out , so the staffs offered me a complimentary mini afternoon tea at their restaurant (this is very warm) ! Once my little rest is almost done, they sent out the key to my table and told me I can let them know whenever I m ready so their reception staffs will lead me to my room. The room is clean, well decorated with Modern Chinese Style. Love the Frédéric Malle toiletries since they smells...

"Good"

"Conveyance of the location "

"Negative: though not the hotel’s fault but something to keep in mind. Some of the hotel guests can be a bit rude and self centered. I was next inline for check in but a hotel guest just walk right up to the counter from the side as I was about to take my turn. I also noticed some hotel guests can be very loud. I have stayed at this hotel twice to date and it happened twice. Positive: the manager at the hotel did a nice job of handling my situation when I was checking in. She was...

"Good hotel well located"

"We stayed here for two nights as part of a longer trip. the hotel is very close to the station and many good attractions. Breakfast was ok but limited. The bar is a very basic lobby type that closes early. No restaurant onsight for dinner but the reception staff were great at finding suggestions. I would stay here again. "

"Great hotel with staff very well trained to cater to needs. Diverse assortment for breakfast"

"Great location with a nice view of the lake. Breakfast is wonderful. We appreciate the friendly hotel staff and clean modern facilities "

"its a good hotel, i was say average "

"Very good service. Clean room, good daily room servicing. Courteous staff l "

"Hotel is really nice and room is spacious and bed very comfortable. Alas, they need to update on facilities that are closed, like the swimming pool (was told it has been closed for a while already) and also the steak grill restaurant "

"The front desk stuffs were very helpful and polite. Chamber maid was excellent. Location of the hotel is very close to the river bank and ferry dock. "