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"The customer service is excellent. The location is very close to all areas of interest, you can walk there. Our room was huge, practically an apartment. With a beautiful view! We visited the hotel restaurant, the food was very good and the service too. We loved The Royal Sonesta Downtown, we will definitely be back!"

"Our family had a wonderful short stay at Hyatt Centric The Loop Chicago! We chose this hotel for its proximity to the Chicago Thanksgiving Day Parade and the Turkey Trot, and it exceeded our expectations. The location is unbeatable—right in the heart of downtown Chicago, making it easy to walk to iconic landmarks like Millennium Park and the Art Institute. The hotel’s central position made exploring the city a breeze, and the nearby public transportation options gave us even more freedom to check out Chicago’s diverse neighborhoods. The staff was friendly and accommodating, and the room was clean, modern, and comfortable—perfect for our family’s needs. Whether you’re visiting for business or leisure, this hotel is a gem. We left feeling like we’d truly experienced Chicago like locals and would happily stay here again!"

"The front desk staffs are very friendly and polite 😀 "

"Cool place "

"This was a great fine walkable distance to everything very quiet very friendly staff just no pool or gym "

"The hotel was nice! Had a great view and the staff was friendly 😊 "

"The blanket had a stain on it. The bathroom had a lot of hair, and so did the towels. I had to clean the bathroom before I could use it. Otherwise, it is a suitable place to stay. They should have a halper for the chef who makes omelets for the customers. He doesn't look like he has much patience to help with the customers. "

"Easy check-in, store luggage "

"It’s in the prime location and it is safe! Walkable to great restaurants, to Chicago Riverwalk, to the Millenium Park and to the Michigan Avenue’s Shopping. This hotel is also clean, the breakfast buffet is great and the stuff’s are nice!!!"