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"Excellent service from arrival to departure. Attentive staff who showed us into a lounge for check-in. Nightly firework displays directly in front of the hotel is a big plus and we are able to enjoy the firework display from our private onsen in the room. Only downside is there isn’t much to do near the hotel, other than boating on the lake. Overall, a very pleasant stay and I will definitely stay at this property again if I am in the vicinity. "

"Al ser nuestra primera vez en Japón, la verdad llegamos con un poco de nervios al hotel, una vez llegamos las instalaciones, los espacios y el personal fueron increíbles! La verdad sin conocer mucho de hoteles japonés lo recomendaría y de ser posible volvería! De verdad que fue increíble todo, la panadería de las mañanas es demasiado rica! "

"Onsen experience was the best! Kaiseki dinner and breakfast buffet was wonderful. Close to Jigokudani."

"the stay is amazing. the onsen and services are good mak9ng the stay a very enjoyable one. definitely will stay again if i am passing through the same area"

"Huge resort, very spacious and really excellent buffet spread. The onsen is great, easy parking, and it's close to the highway hence easy to get anywhere. Getting out to the nice restaurants requires only a short drive downtown. The rooms ans facilities are a bit old and dated but it is good value."

"Good stuff!"

"Very big hotel with open calm spaces to relax and enjoy music and a buffet of coffee tea and small snacks - felt like I could really unwind. Just a small note that English is not a language the staff speaks, so need to brush up on a little Japanese or rely on those Google translators ! But all are eager to please, and it’s a pleasure to experience the politeness and customer care of their culture. Their dinners are very authentic and delicious. Onsens are wonderful with very clean atmosphere."

"Stayed at 3 properties in 4 days. This one was the very best. Will come back again"

"Beautiful hotel with picturesque outdoor baths and variety of indoor baths and sauna. Huge buffet for breakfast and dinner with variety of Asian food and some western choices."