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"Everything was great. Very friendly staff"

"The newer hotel is fantastic. Less than a 5 min walk to Yokohama station. There are a ton of restaurants and shopping right outside the door and some great restaurants in the building. Staff were excellent and the hotel room was very clean and modern."

"Fantastic staff. Free shuttle bus from/to Odawara station. Very organised. Stunning spacious room with wonderful amenities. River view and private onsen beautiful. Public footbath and onsen (swimwear required!). Great location for using Hakone Free pass - there is even a quiet, walkable 20 minute shortcut to Gora train, funicular/cable car station if you are fit enough for lots of steep steps and want a lovely leafy walk! Restaurant in the evening was great- a little suited to western tastes including vegan. There is also a convenience store opposite the driveway. "

"Wonder staff, very clean rooms. Comfortable beds. Highly recommend staying here. "

"Great location , perfect service and nice hotel to stay close to metro station."

"Enjoyed 2 nights with delicious breakfast at this very comfortable hotel. 2 minute walk to train on flat terrain. Stay in hotel, 2 wings and you'll be close to everything like snacks from 3 to 7 and alcohol and dessert from 7 to 10 pm. Unlimited drinks like water, soda and tea. Masseuse is excellent!"

"best hotel i ever stayed at. period"

"We loved this hotel during our visit at the end of March. The hotel has great pajamas, slippers and robes. They were even so sweet to leave kids sized slippers for our son which he loved. The beds were comfortable and we had a great view. "

"This hotel punches above its 3 star rating - its very clean, comfortable, convenient and the staff are very friendly. The laundry facility is also great."