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"It was a great location and a beautiful building"

"Efficient check in, welcoming and extremely helpful front desk staff, very clean, comfortable and spacious room. Housekeeping staff were friendly, helpful and accommodating as were the beach and pool staff and the restaurant service people. The hotel is situated on an absolutely beautiful stretch of white sand beach. Between the many pool areas and the beach, there was never an issue finding a place to sit. Although the resort is located away from more central touristy areas, Grab was a very easy and inexpensive way to travel to those areas and/ or restaurants when we wanted to do so. There is a great supermarket within walking distance (approximately 1 kilometre)."

"Nice property. Very good customer service. I like the perks: free 30 min use of the sauna, free vinbus shuttle and discount to vinwonder"

"Clean hotel, good atmosphere, but some service to be improved. The 28F breakfast restaurant is perfect. The lobby staffs always serve and smile warmly. The only thing to be solved inside the hotel was no cleaning-room service. When I checked in late at night, there were no bath towels in my room. I stayed for 3 nights, there was no cleaning service automatically. I needed to call for cleaning my room for 3days, but the same sheet was used for 3 days (I could not find any policy and explanation for it). The location is fine while it is around 30 minutes walk from many famous restaurants because the noise is limited."

"Beautiful hotel. Pools are amazing. Breakfast is great and staff is super amicable "

"Excellent stay, staff was great"

"The staff were professional and their customer service were exceptional. The hotel is beside the mall making it convenient to pick up snacks. I chose this location as it was close to the Imperial Palace and there were many food options such as Bun Bo Hue. The room was clean and spacious there are no complaints. "

"Lovely hotel. Staff were excellent. Location ideal to walk into Hoi An old town."

"Melia is for me the place I feel like home, easy and fast check in, recognition of guest, amenities in the room, I was surprised that the arrival letter card was written for me and my partner, this was awesome detail as they have the records, it is always a pleasure to stay here as well the food has improved greatly, very happy as usual "