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"Customer service, breakfast buffet "

"I truly enjoyed my stay at the hotel. To my surprise, they even congratulated me on my birthday during breakfast! It was such an unexpected and thoughtful gesture that made my day extra special. Thank you for the amazing hospitality!"

"The location was perfect. So many great options to dine at. Beautiful building! Will definitely return for a longer stay "

"Good"

"Overall, good hotel and well trained staff."

"The staff were excellant and helpfull. "

"Very nice small boutique hotel, comfortable nicely decorated rooms with blend of modern and classic. The lobby and the courtyard is very nice, and so is the roof top bar/restaurant and small soaking tubs. Walking distance to points of interest and restaurants, market."

"Park Dedeman Almaty offers superior experience services compared to the average Almaty hotel. The English-speaking staff facilitated smooth communication. While the room was clean and comfortable, I think it could benefit more from additional amenities to improve and meet international hotel standards. The breakfast buffet provided minimal options and was very limited. The absence of bidet sprays in the bathroom and the lack of a welcoming lobby area were noticeable shortcomings. Additionally, the check-in and check-out processes could be streamlined for greater efficiency. "

"My husband and I stayed at this property and came back 2x after given we loved it so much. The service is excellent. The attention to detail is notable. The breakfast is great. Whenever we left for breakfast, we'd come back to a room already made up again with fresh bottles of water and replenished toiletries. How fantastic! The reception is pleasant and helpful. They also have live music on Thursday nights in their restaurant which we got to see 2x and it truly is lovely (the band is very talented). We didn't take advantage of the spa but I'd bet it's great. Highly recommended!"