Find Hotel with a Concierge in Bury St Edmunds

"Excellent, friendly service. Very good food. Altogether comfortable and relaxing."

"One of the best hotels for customer experience I've been to: the staff were helpful, polite and always greeted you with a smile. I had contacted them on booking and said it was a special occasion, and when we arrived there was a lovely card and treat waiting for us as a surprise, such a lovely touch. The reception staff were also fantastic at catching my random emails asking for little things to ensure a special surprise for my partner wasn't spoiled; they played along and it went off without a hitch. The Bentley experience was lovely. Only minor complaints were the room smelt a bit musty, but I think the ventilation for the bathroom wasn't as strong as it needs to be. And there was a lot of noise from the room above when they had a shower at 6am on a Sunday - it sounded like water trickling into our room. But if I'm visiting again will definitely stay again. Highly recommended "

"Very good hotel, clean and modern. Excellent location if travelling by train and only 20 minute walk into the centre of town "

"A lovely relaxing 1 night stay here... A nice tonic before the hectic Xmas antics.. 😊"