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"All ok - staff extremely polite and helpful. Room clean. Yes, very good experience."

"We booked this hotel for a layover flight. It was convenient to stay right in the terminal for a morning flight. Direct trains to the center of London can be accessed from near the hotel in the terminal which made it easy to visit the city and return. To connect from hotel to other terminals takes maximum 15 minutes."

"This is the place to stay for Heathrow terminal 5. Nice restaurant and bar. Great breakfast and a patio overlooking outbound flights which was fun to watch. Room was nice and quiet, great bath and shower and tea making facilities and an easy trip on pod to terminal 8 pounds. No elevators so if you struggle with steps to restaurant it wouldn’t be for you. But I was impressed. Staff were great!"

"The customer service was exceptional. Being able to get coffee at 3:30am was much appreciated. "

"Clean and comfortable "

"Friendly "

"Location"

"Excellent food and friendly staff"

"It’s perfect if you want a hassle free start to a day of travel. Walk straight from your room to departures security in 5mins or less. "