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"I like how close it is to time square "

"The hotel staff was friendly and accommodating. They were very helpful with unexpected travel circumstances"

"It's been a marvellous stay! It was my first visit to New York, a 7-night stay. The hotel is in an excellent location, and all main attractions can be easily reached on foot. At first, I was terrified by the negative reviews. However, the communication with the reception desk before coming and during my stay was always fast, smooth, clear, and very friendly. The check-in and check-out were fast and efficient, very pleasant. I arrived at 8 pm and was the first in the line. If I had any questions, I met the reception team between 6 and 7 am to avoid the long lines. I particularly liked that we had a Starbucks cafe in the building, and I could get everything I wanted for breakfast there. It was truly heart-warming to see smiling Eddie and Casey at Starbucks almost every day, and have a little chat about the city and its history. Other people working there were also super friendly, welcoming, and professional. I'd like to thank Amanda from the reception team for allowing me to use her umbrella for the whole day. One can say that the building is rather old despite all the efforts to keep it modern (like the super-fast elevators) and clean, but I found it charming and enjoyed thinking about its long history. Altogether, I loved my stay at the Sheraton, and I'd like to come back. I would love to make it an annual tradition, and I highly recommend it to others, but please take into consideration that it is a tremendous job to keep it all running smoothly and efficiently as it is. "

"Very nice stay with friendly staff and comfortable rooms. Close to transportation bus/subway/Grand Central Station."

"The hotel has a very good location. As far the hotel, it can use some sprucing up. The carpeting in the hallway is to dark, and the lighting could be a little more brighter. The room was fair, with exception that I couldnt leave my curtain open. The only view you saw was other rooms on the other side of the building ( blding is in the shape of a "U"). The chair @ the table was ripped/ majorly torn on the side & when taking a shower, the water was backing up. "

"Clean, walkable and very accessible to a lot of places."

"Great location, clean, modern rooms, good price"

"Convenient location. We were placed on a handicap room which we did not request. The shower wa very inconvenient because there is no way to contain the water. Very poor design. No working outlet to plug in the hairdrier in the bathroom and no shelf to place toiletries. "

"Access to Manhattan from this place was great. The room was fairly clean, and service was good."