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"I booked a room with a bathtub but was given a shower only. Asked for a vase to be brought to the room as well as pillows they had advertised being available on their pillow menu, but never received and was just left waiting and never received an update that they weren’t bringing or could accommodate. Other than that, it was a nice stay "

"A quick one night getaway to attend a concert at Spark Arena. Nice and comfortable. Quiet. Only downside was shower drain was slow to dissipate while in use. "

"Walking to the place is uncomfortable through no fault of their own, construction is taking place on the street so there’s roadwork. That’s the only negative about the place, great apartment and comfortable bed. Cooking facilities are good with supermarkets and the Auckland CBD nearby, as well as skycity and the airport bus terminal, so is walkable if you can navigate the roadworks. The hotel has access to a nearby gym within reception hours, and has very friendly and knowledgeable staff....

"Would be 5 stars if air conditioning had been working"

"Very easy access from/to airport. In BDC of Auckland. Restaurants & stores nearby. Staff is accommodating on our special requests. "

"TheGrand and police can do nothing about the groups that hang out about 50m from the property but can sort the parties overttaking the 7th fl smoking area. Put up CCTV with signs. Everytime we go for an event the 7th fl is taken over with drinking, taking all the furniture and blasting music. We cant be the only ones to experience this. Everyone is there for the experience but when any group takes over an entire section, its below TheGrand experience."

"It was amazing! Very classy."

"Great stay. Children enjoyed the pool, hot tub and sauna. "