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"Seamless checkin and got room a couple of hours before we were due to check in. Dirty pillowcase looked like it had been stood on."

"A lovely stay at Malmaison in York! The bed was incredibly comfy and the whole experience was very relaxing :) thank you for the lovely hospitality."

"Love the Grand hotel very traditional 👌 "

"Staff were great and the hotel was nice. The bed was a bit bouncy for my taste and the pillows could use an upgrade. "

"Was let down by room service not answering and the app wouldn’t work, was babysitting so couldn’t leave the room 😢 Breakfast was really nice, good location l, friendly staff and room was prettty good - the suite does need redecorating though. "

"Our stay was absolutely amazing. The hotel was amazing. No problems at all. The staff were were nice, friendly and very helpful. Will definitely be back."

"Stayed 2 nights for a wedding in York.. Easy to reach the centre on foot, bus or taxi "

"Great location with lots of cafes and shops right on the doorstep. Staff in hotel and restaurant very friendly and helpful. Bed very comfortable, quiet area and not much traffic around. Excellent gem of a hotel."

"The location is fabulous and the staff were lovely, very friendly and helpful"

"Great location for shopping, eating, entertainment. Would stay there again. Staff, room, facilities all great. Just beware that you need to park in the right car park to get discount - it's the one on the right, not the left!"

"Visited for our 32nd wedding anniversary and was not disappointed. Booked a classic double room but when we arrived were informed that they upgraded us to an executive room which was really large and immaculately prepared. We had use of the spa facilities if needed for additional cost but free use of the swimming pool, jacuzzi and sauna for 1 hour per day which made for a relaxing time after a long walk around York. Breakfast was really nice with a large choice of continental and cooked...

"It was very central and very clean "