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"I liked that our hotel was located in an area that was accessible to many things. The staff was helpful. Our room was cleaned everyday with new towels."

"The room was perfect!!! Such a nice room and good view of the city. We loved our stay here. The breakfast was very good as well. I highly recommend this hotel."

"Brand new hotel. Great stay. "

"Loved the property everything was great"

"Absolutely amazing location and room was comfortable and spacious. I really loved that the water was topped up daily. "

"Luxurious and convenient "

"Their service is extraordinary. When I need urgent Japanese translator help at night they searched all hotel and helped me. They could just tell me they don't have anyone to help me at front desk. Very impressed. "

"Just happy with everything "

"We have stayed at many five-star hotels around the world, but the service at The Shilla is truly in a league of its own. The rooms are spacious and comfortable, and every staff member I encountered – including the valet attendants and service car drivers – spoke English to a high standard. If I had to identify a fault, which is difficult, it would be the use of individually plastic-wrapped cups in the rooms, which are replaced daily during servicing. This seemed excessive and not particularly environmentally friendly. Additionally, upon check-in, I was informed that the gym and indoor pool would be closed for renovations throughout the entirety of our stay. I clarified this several times, as it seemed unusual given that we had not been notified beforehand. However, I kept seeing guests dressed in gym attire in the lifts. On the fourth day, I enquired directly at the gym and was told that it had only been closed for one day. Unfortunately, due to this misinformation, we missed the opportunity to use the gym and indoor pool, which was disappointing."