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Lotte Hotel Seoul

5.0 star property
Luxury hotel with 5 restaurants connected to a shopping center in Seoul

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Lotte Hotel Seoul

Exterior
Business center
Restaurant
Indoor pool
Egyptian cotton sheets, premium bedding, down comforters, minibar

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
  • Bar
  • Hot Tub
The price is AED 691
AED 846 total
includes taxes & fees
21 Jan - 22 January 2025

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 25 of 25 rooms

View all photos for Club Deluxe Double Room (Main Tower) - Club lounge Access Included

Egyptian cotton sheets, premium bedding, down comforters, minibar

Club Deluxe Double Room (Main Tower) - Club lounge Access Included

Highlights

Air conditioning
Club Lounge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
Premium bedding
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room (Main Tower)

Egyptian cotton sheets, premium bedding, down comforters, minibar

Deluxe Twin Room (Main Tower)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
Premium bedding
Hair dryer
  • 42 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room (Main Tower)

Egyptian cotton sheets, premium bedding, down comforters, minibar

Deluxe Double Room (Main Tower)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
Premium bedding
Hair dryer
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Club Deluxe Twin Room (Main Tower) - Club lounge Access Included

Egyptian cotton sheets, premium bedding, down comforters, minibar

Club Deluxe Twin Room (Main Tower) - Club lounge Access Included

Highlights

Air conditioning
Club Lounge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
Premium bedding
  • 42 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Pokemon Deluxe Twin Room (Main Tower)

Pokemon Deluxe Twin Room (Main Tower) | Egyptian cotton sheets, premium bedding, down comforters, minibar

Pokemon Deluxe Twin Room (Main Tower)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
Premium bedding
Hair dryer
  • Sleeps 2
  • 2 Twin Beds

View all photos for Bread Barbershop Deluxe Twin - Instant Photo Box, Chocolate Set

Bread Barbershop Deluxe Twin - Instant Photo Box, Chocolate Set | Egyptian cotton sheets, premium bedding, down comforters, minibar

Bread Barbershop Deluxe Twin - Instant Photo Box, Chocolate Set

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
Premium bedding
Hair dryer
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Deluxe Suite Double Room - La Cime Lounge Access, 1 Free Valet Service Included

Egyptian cotton sheets, premium bedding, down comforters, minibar

Executive Deluxe Suite Double Room - La Cime Lounge Access, 1 Free Valet Service Included

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Premium bedding
Separate bedroom
Egyptian cotton linens
  • 76 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Grand Deluxe Double Room (Executive Tower)-Le Salon Lounge Access, 1 Free Valet Included

Egyptian cotton sheets, premium bedding, down comforters, minibar

Executive Grand Deluxe Double Room (Executive Tower)-Le Salon Lounge Access, 1 Free Valet Included

Highlights

Air conditioning
Club Lounge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
Premium bedding
  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Premier Double Room (Executive Tower) - La Cime Lounge Access, 1 Free Valet Included

Egyptian cotton sheets, premium bedding, down comforters, minibar

Executive Premier Double Room (Executive Tower) - La Cime Lounge Access, 1 Free Valet Included

Highlights

Air conditioning
Club Lounge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
Premium bedding
  • 57 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Deluxe Twin Room (Executive Tower)

Egyptian cotton sheets, premium bedding, down comforters, minibar

Grand Deluxe Twin Room (Executive Tower)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
Premium bedding
Hair dryer
  • 42 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand Deluxe Family Twin Room (Executive Tower)

Grand Deluxe Family Twin Room (Executive Tower) | Egyptian cotton sheets, premium bedding, down comforters, minibar

Grand Deluxe Family Twin Room (Executive Tower)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
Premium bedding
Hair dryer
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Premier Twin Room (Executive Tower) - La Cime Lounge Access, 1 Free Valet Service Included

Egyptian cotton sheets, premium bedding, down comforters, minibar

Executive Premier Twin Room (Executive Tower) - La Cime Lounge Access, 1 Free Valet Service Included

Highlights

Air conditioning
Club Lounge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
Premium bedding
  • 63 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Grand Deluxe Twin Room (Executive Tower) - Le Salon Lounge Access, 1 Free Valet Included

Egyptian cotton sheets, premium bedding, down comforters, minibar

Executive Grand Deluxe Twin Room (Executive Tower) - Le Salon Lounge Access, 1 Free Valet Included

Highlights

Air conditioning
Club Lounge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
Premium bedding
  • 42 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Junior Suite Twin (Executive Tower) - La Cime Lounge Access, 1 Free Valet Service Included

Egyptian cotton sheets, premium bedding, down comforters, minibar

Executive Junior Suite Twin (Executive Tower) - La Cime Lounge Access, 1 Free Valet Service Included

Highlights

Air conditioning
Club Lounge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Premium bedding
Separate bedroom
  • 64 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Connecting Room - 2 Superior Twin Rooms (4 Single Beds)

Egyptian cotton sheets, premium bedding, down comforters, minibar

Connecting Room - 2 Superior Twin Rooms (4 Single Beds)

Highlights

Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
Premium bedding
  • 31 sq m
  • City view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Deluxe Twin & 1 Extra Bed

Egyptian cotton sheets, premium bedding, down comforters, minibar

Deluxe Twin & 1 Extra Bed

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
Premium bedding
  • 42 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premier Twin Room (Executive Tower)

Egyptian cotton sheets, premium bedding, down comforters, minibar

Premier Twin Room (Executive Tower)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
Premium bedding
Hair dryer
  • 63 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Charlotte Suite Double Room - La Cime Lounge Access, 1 Free Valet Service Included

Executive Charlotte Suite Double Room - La Cime Lounge Access, 1 Free Valet Service Included | Egyptian cotton sheets, premium bedding, down comforters, minibar

Executive Charlotte Suite Double Room - La Cime Lounge Access, 1 Free Valet Service Included

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Premium bedding
Separate bedroom
Egyptian cotton linens
  • 127 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin with 1 trundle bed (2 Single Beds + 1 Single Sofa Bed)

Egyptian cotton sheets, premium bedding, down comforters, minibar

Superior Twin with 1 trundle bed (2 Single Beds + 1 Single Sofa Bed)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Egyptian cotton linens
Sofa bed - single
Down duvet
Blackout drapes/curtains
  • 31 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Trundle Bed

View all photos for Executive Junior Suite Double (Executive Tower) - La Cime Lounge Access, 1 Free Valet Included

Egyptian cotton sheets, premium bedding, down comforters, minibar

Executive Junior Suite Double (Executive Tower) - La Cime Lounge Access, 1 Free Valet Included

Highlights

Air conditioning
Club Lounge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Premium bedding
Separate bedroom
  • 64 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Double Room (Executive Tower)

Egyptian cotton sheets, premium bedding, down comforters, minibar

Premier Double Room (Executive Tower)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
Premium bedding
Hair dryer
  • 57 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room (Main Tower)

Egyptian cotton sheets, premium bedding, down comforters, minibar

Superior Double Room (Main Tower)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
Premium bedding
Hair dryer
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Grand Deluxe Double Room (Executive Tower)

Egyptian cotton sheets, premium bedding, down comforters, minibar

Grand Deluxe Double Room (Executive Tower)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
Premium bedding
Hair dryer
  • 38 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Junior Suite (Main Tower) - Club lounge Access Included

Egyptian cotton sheets, premium bedding, down comforters, minibar

Club Junior Suite (Main Tower) - Club lounge Access Included

Highlights

Air conditioning
Club Lounge
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Premium bedding
Separate bedroom
  • 61 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room (Main Tower)

Egyptian cotton sheets, premium bedding, down comforters, minibar

Superior Twin Room (Main Tower)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Down duvet
Egyptian cotton linens
Premium bedding
Hair dryer
  • 31 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

Similar properties

Property entrance

LOTTE City Hotel Myeongdong

Free WiFi
Restaurant
Air conditioning
Gym
9.0 out of 10, Wonderful, (2191)
The price is AED 330
AED 363 total
includes taxes & fees
21 Jan - 22 January 2025
LOTTE City Hotel Myeongdong

About the neighborhood

Map
30, Eulji-ro, Jung-gu, Seoul, Seoul, 04533

What's nearby

  • Myeongdong Street - 5 min walk
  • Seoul City Hall - 6 min walk
  • Namdaemun Market - 10 min walk
  • Gwanghwamun - 17 min walk
  • Gyeongbokgung Palace - 3 min drive

Getting around

  • Euljiro 1-ga Station - 4 min walk
  • Seoul Station - 19 min walk
  • Incheon Intl. Airport (ICN) - 60 min drive

Restaurants

  • ‪La Seine - ‬10 min walk
  • ‪롯데호텔서울 페닌슐라 라운지&바 - ‬2 min walk
  • ‪도림 - ‬2 min walk
  • ‪적당 - ‬5 min walk
  • ‪A TWOSOME PLACE - ‬3 min walk

About this property

Lotte Hotel Seoul

Luxury family-friendly hotel near Myeongdong Street
Near Myeongdong Cathedral and Namdaemun Market, Lotte Hotel Seoul provides shopping on site, a coffee shop/cafe, and a hair salon. Get out on the links at this hotel and enjoy amenities such as a driving range. Treat yourself to a massage at the onsite spa. Be sure to enjoy a meal at any of the 5 on-site restaurants. Free in-room WiFi is available to all guests, along with a bar and a health club.
Other perks include:
  • An indoor pool
  • Free self parking, plus valet parking (surcharge)
  • Limo/town car service, buffet breakfast (surcharge), and supervised childcare (surcharge)
  • Luggage storage, a ballroom, and ATM/banking services
  • Guest reviews say great things about the helpful staff and proximity to shopping
Room features
All 1015 rooms boast comforts such as 24-hour room service and premium bedding, as well as perks like air conditioning and bathrobes. Guest reviews highly rate the clean, comfortable rooms at the property.
More conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and down comforters
  • Bathrooms with separate tubs/showers and bidets
  • 55-inch flat-screen TVs with cable channels
  • Electric kettles, heating, and daily housekeeping

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Valet parking on site (KRW 30000 per stay)
  • Onsite parking includes off-street options
  • Roundtrip airport shuttle (surcharge) from 5:00 AM - 10:00 PM
  • Airport shuttle at scheduled times
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: KRW 60000 for adults and KRW 32000 for children
  • 5 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness center
  • Full-service spa
  • Golf driving range
  • Indoor pool
  • Sauna
  • Shopping
  • Spa tub

Family friendly

  • Babysitting (surcharge)
  • Indoor pool
  • Supervised childcare (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference space
  • Meeting rooms

Spa

  • 7 treatment rooms
  • Massages
  • Massage/treatment rooms
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Elevator door width (inches): 39

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • Cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers (weekdays)
  • In-room massage
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The property’s sauna, swimming pool, and golf area are closed on the last Monday of every month.
Disposable personal items, such as toothbrushes and razors are available at the minibar (surcharge).

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KRW 60500.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately KRW 60000 for adults and KRW 32000 for children
  • Airport shuttle fee: KRW 18000.00 per person (one-way)
  • Airport shuttle fee per child: KRW 12000.00 (one-way), (from 6 to 12 years old)
  • Valet parking fee: KRW 30000 per stay
  • Rollaway bed fee: KRW 60500.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Guests under 13 years old are not allowed in the swimming pool or spa tub
Guests under 13 years old are not allowed in the spa

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Hotel Lotte
Hotel Lotte Seoul
Hotel Seoul Lotte
Lotte Hotel
Lotte Hotel Seoul
Lotte Seoul
Lotte Seoul Hotel
Seoul Hotel Lotte
Seoul Lotte
Seoul Lotte Hotel
Lotte Hotel Seoul Hotel
Lotte Hotel Seoul Seoul
Lotte Hotel Seoul Hotel Seoul

Frequently asked questions

Does Lotte Hotel Seoul have a pool?

Yes, this property has an indoor pool.

Is Lotte Hotel Seoul pet-friendly?

No, pets are not allowed at this property.

How much is parking at Lotte Hotel Seoul?

Self parking is free at this property.

What time is check-in at Lotte Hotel Seoul?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Lotte Hotel Seoul?

Check-out is at 11:00 AM.

Does Lotte Hotel Seoul provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 5:00 AM–10:00 PM at scheduled times. A fee of KRW 18000.00 per person applies.

Where is Lotte Hotel Seoul located?

This family-friendly Seoul hotel is located in the business district, within a 10-minute walk of Lotte Department Store, Myeongdong Street, and Namdaemun Market. Seoul City Hall and Myeongdong Cathedral are also within 15 minutes. Euljiro 1-ga Station is only a 4-minute walk and City Hall Station is 6 minutes.

Lotte Hotel Seoul Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1318 out of 1909 reviews" "
Rating 8 - Good. 367 out of 1909 reviews" "
Rating 6 - Okay. 140 out of 1909 reviews" "
Rating 4 - Poor. 52 out of 1909 reviews" "
Rating 2 - Terrible. 32 out of 1909 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

wai han

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and staff are excellent!!
Stayed 6 nights in Dec 2024

10/10 Excellent

daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when visiting korea
Stayed 4 nights in Oct 2024

10/10 Excellent

Faith

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location. Always stayed here when I’m in Seoul. Service and room was excellent. Would recommend to anyone!
Stayed 2 nights in Nov 2024

4/10 Poor

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
For the price I paid over $300 USD, there are MUCH better hotels in Seoul that offer more spacious hotel rooms. I will not stay here again.
Stayed 1 night in Dec 2024

10/10 Excellent

GHEE TIONG

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Nov 2024

10/10 Excellent

Lerma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amenities
Stayed 5 nights in Dec 2024

10/10 Excellent

Clement, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impression in general
Stayed 4 nights in Nov 2024

10/10 Excellent

Jacky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Received lots of help from concierge, Adela Yeo. She paved my trip more enjoyable, Thank you
Stayed 2 nights in Nov 2024

10/10 Excellent

Anjali

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a kind of experience that I was expecting from my Korea visit. Staff is really very good at serving and great access to all near by facilities. If you are planning to visit Korea, it gives you everything. Easy access to subway and shopping all under one roof. I must say it was a very good decision that we took to stay here as it was our first vacation in Korea.
Stayed 5 nights in Nov 2024

2/10 Terrible

Yaa

Disliked: Cleanliness, property conditions & facilities
Room had a sewer , mold smell coming from vents, bathroom and tiolet area, intermittently. I expressed concerns multiple times and after getting sick, breathing, burning eyes and nostrils, insisted on someone actually coming to inspect the room. Housekeeping confirmed smell, and hotel offered to change rooms but i felt too sick to stay any longer and just cut short my vacation. Despite stating to front desk I would need a hypoallergenic room I was placed in a room with a dirty carpet and feather bedding. After that was put in a room with sewer smell. Couldn't do a third room change .At that point I was over this hotel. Left sick , wheezing with burning eyes.,chest pressure . Just miserable. I cant believe that properties like this exist. Possibly the worst rooms are blocked for expedia. Bait and switch.
Stayed 9 nights in Nov 2024

10/10 Excellent

Ben

Stayed 1 night in Nov 2024

10/10 Excellent

Haze

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the property, safe convenient and easy to get around!
Stayed 6 nights in Nov 2024

10/10 Excellent

Wong

Stayed 6 nights in Oct 2024

10/10 Excellent

Gee Yung

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb 5 star hotel. Love the convenient location and helpful staff.
Stayed 7 nights in Nov 2024

8/10 Good

Shwushin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall lotte hotel is good with its location and services. Room furniture like lounge chair was worn out. Power socket was still old school 2 pin round shapes.
Stayed 3 nights in Nov 2024

8/10 Good

Allen, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

OSCAR, MEXICO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent hotel
Stayed 2 nights in Nov 2024

8/10 Good

JOEL, NEW YORK

Liked: Staff & service
Disliked: Amenities
Hallway was so loud in 3 am and no staffs care about this until I called the front desk.
Stayed 1 night in Sep 2024

10/10 Excellent

YOO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully updated clean room, professional and friendly staff, very good location, close to shopping center, traditional markets and restaurants. We’ll definitely come back on next trip :)
Stayed 3 nights in Nov 2024

10/10 Excellent

y duc

Liked: Cleanliness, staff & service, property conditions & facilities
Good and new
Stayed 2 nights in Sep 2024

10/10 Excellent

Sang C

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2024

6/10 Okay

Allen, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shower water is leaking to the bathroom floor due to the opposite side of door.
Stayed 7 nights in Nov 2024

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Michelle Marie

Liked: Cleanliness, staff & service, property conditions & facilities
It’s was our first time in Seoul and the whole experience was amazing We are looking to return next year Thank you lotte staff for your great service
Stayed 9 nights in Oct 2024